Returns & Exchanges

At 8BitDo, we stand behind the quality of our controllers and accessories. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original 8BitDo packaging, including all cables, manuals, and accessories that were included in the box.

• 3.
  Ship the Item

  Affix the provided shipping label or your own postage to the package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the hardware, we will process your refund to the original payment method or ship your replacement within 5-7 business days.